General

• Please arrive at least 10 minutes before your session starts to do a thorough warm up. If you are using a Strength Flow program, I recommend performing the prep exercises for the day we are working on.

• Please ensure you are adequately nourished and hydrated prior to training.

• Always bring a towel and water bottle to your session.

• If you are injured or not feeling well, please let me know before you begin the session.  Exercises will be modified to suit your needs.

• Please ensure you are within eye shot of me when you arrive so I can find you on the gym floor, signalling that I can finish up with my previous client.

Rescheduling

Occasionally, sessions need to be rescheduled due to illness etc. Please provide at least 12 hours notice to reschedule, otherwise the session is forfeited.  All rescheduled sessions must be completed within the following two weeks, unless rearranging for holidays etc. 

If a session is rescheduled is it always made up within the following two weeks, if schedules align. In cases where schedules do not align, payment for the following week of training may be adjusted to reflect the change.

Late Cancellations

If you fail to attend a scheduled session OR give less than 12 hours notice to reschedule, the session is payable in full.  If sessions are missed under extenuating circumstances, rescheduling may be considered.

Cancelling sessions/holidays

If you are unable to make training sessions due to holidays or work, please notify by text message two weeks in advance.  Sessions missed due to holidays are made up in the weeks before or after, but in certain cases, may be cancelled where schedules do not align.

Payments

Payments are made using PaySmart and are deducted on a Monday for that week of training.  If the debit is unable to be made (insufficient balance etc), a $15 fee is payable upon the following debit.  This is a PaySmart automated insufficient fund fee and is non-refundable.  Please ensure the bank account you provide has readily available funds to avoid this fee.

If you are paying cash, please provide payment at the start of the session, with minimum four sessions in advance. Please provide the exact payment as I do not carry cash. Cash payments will be tracked and a reminder will be sent before the next one is due.

Terminating agreement

If you wish to cease personal training, please get in touch at least 2 weeks before your intended final session.  If you wish to cease training before the completion of your contracted time, you are required to pay the remainder of the agreed contract out to its completion.  If you wish to renew your contract or change your package level, please notify your trainer in advance.

Pricing

Please note that pricing is subject to review at the end of each financial year to reflect rising business costs and the growing value of services offered.

Feedback 

If you wish to provide feedback, please do so via email.  I welcome and appreciate all feedback to improve services for clients. 

Please provide feedback to hello@katiehenderson.com.au

For any queries, please text or call 0432 247 942.